Refund policy

Returns

We want you and your dog to be happy with your Herdley Herding Ball. If something isn't right, we're here to help.

You may request a return or refund within 30 days of receiving your order. To be eligible, the item should be in the condition you received it. Because of the nature of the product, we handle returns on a case-by-case basis to find the fairest outcome for you.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or you received the wrong product, please contact us within 14 days of delivery at hello@herdley.shop with your order number and a photo of the issue. We'll arrange a replacement or refund at no cost to you.

How to start a return

Email hello@herdley.shop with your order number and the reason for your return. Please don't send items back before contacting us — in many cases we can resolve the issue without you needing to return the product, and returns sent without prior arrangement may not be accepted.

Refunds

Once your return or claim is approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to appear on your statement.

Return shipping

If the return is due to our error (damaged, defective, or wrong item), we cover the cost. For other returns, return shipping costs may be the customer's responsibility. We'll confirm the details when you contact us.

Non-returnable situations

For hygiene and safety reasons, we may be unable to accept returns of items that have been used extensively or damaged through misuse (for example, punctures caused by improper inflation — please follow the included inflation instructions).

Exchanges

Need a different size? Contact us at hello@herdley.shop and we'll help you arrange it.

If you have any questions about our return policy, reach out to us at hello@herdley.shop and we'll be glad to help.